Thank you for your support. You are helping to provide the churches and Christians of the Middle East and North Africa (MENA) an opportunity to witness to Jesus Christ through inspirational, informative, and educational satellite television and media services.
This privacy policy outlines our commitment to you about how we collect, protect and process personal information.
Our promise to you is that:
- Your privacy matters to us – we never share your information with other organisations for their own purposes.
- You are in control of how your information is used – you can change your preferences, or opt out from communications, at any time.
We always welcome your questions and comments. Our contact details are in the section below.
Please read this policy carefully to understand how we will collect, use and store your data.
About us
SAT-7 UK Trust Limited (known as “SAT-7 UK”) through satellite television in the Middle East and North Africa enables the Church in the region – isolated, often small and facing many restrictions – to make known the love of Christ, to teach and encourage believers, and share a positive Christian vision for life and society. SAT-7 UK also seeks in the UK to raise awareness of the needs of the church in the Middle East and North Africa (MENA) to encourage our supporters in the United Kingdom to pray regularly, to engage actively and to provide funding and resources towards the work of this vital ministry.
SAT-7 UK Trust Limited is a company registered in England and Wales with company number 330173 and a charity registered in England and Wales with charity number 1060612. SAT-7 UK’s registered address is 3-4 New Road, Chippenham, Wiltshire, SN15 1EJ.
SAT-7 UK is registered with the Information Commissioner’s Office (ICO) as a data controller, registration number ZA520098. You can find out more about our registration here
In this policy, ‘us’, ‘we’ and ‘our’ refer to SAT-7 UK Trust Ltd.
In order to contact us, you can:
- call on 01249 765865
- use the contact form of the website
- email: respond@sat7uk.org
- write to at SAT-7 UK, 3-4 New Road, Chippenham, SN15 1EJ.
Information we collect about you
We aim to communicate meaningful information to our supporters by post, email, SMS, messaging apps (such as WhatsApp) and telephone. Our communications may include news about our progress and ways our supporters can help us achieve our mission. We also use personal information to keep SAT-7 UK running, better understand how our supporters use our services, customise their experiences, prevent abuse and improve SAT-7 UK.
Personal data is any information that can be used to identify you. We collect this in the following ways:
- When you share information with us directly: for example, when you send us an email, make a donation, visit our website, subscribe to a mailing list, take part in an event, apply to work with us, volunteer for us, make a purchase through our shop, act as a referee, interact with us on social media, or where we have a face-to-face relationship with you.
- When you share information with us indirectly: for example, when you use a third party (such as an online fundraising platform, or one of our members) to make a donation to us or to update your contact details; or when you use social media or messaging services to communicate with us with privacy settings set to reveal this information.
We may also receive information about you from publicly available sources (see ‘Information from public sources’ below).
Collecting personal data helps us to keep in touch, based on your stated preferences, and to provide you with relevant and timely information. We never share your details with third parties outside of SAT-7 UK’s contractual relationships and the SAT-7 International family (refer to section on ‘When we share your information’)
The information we collect and process may include some or all of the following:
- your name and preferred title;
- your contact details: postal address, email address, phone number;
- your date of birth, to ensure we send you age-appropriate materials (for example, so that we do not send marketing material to children) and for safeguarding purposes at events;
- your denomination or church;
- records of correspondence with you;
- details of events you have attended or resources we have sent you.
If you make a donation, or pledge a donation, we may collect:
- details of the gift;
- your bank details, including any debit or credit card details;
- Gift Aid Declaration details.
If you visit our website it may also be possible to identify you from the website usage information we collect:
- the internet address of your computer;
- device ID, device type;
- location data;
- details of pages visited and files downloaded on our website;
- cookies stored on your computer (see ‘Website cookies’ below).
If you apply for a job with us, or join us as a volunteer, we may also collect information you share as part of your application, such as:
- information about your religious beliefs;
- information about your state of health
- information about any criminal record;
- personal details of your referees.
Information relating to children
We do not knowingly collect personal data from anyone under the age of 16. If you are under 16 and wish to join our mailing list, make a donation, or something else that involves sending personal data about yourself to us, please ask a parent or guardian to do it on your behalf.
Special categories of data
Data Protection law recognises that certain categories of personal data are more sensitive. This is known as special category data and covers personal data revealing racial and ethnic origin, political opinions, religious or philosophical beliefs and data concerning health amongst other items. We do not collect special category data about you unless there is a clear reason for doing so. We may, from time to time, collect data about the church you attend to keep you informed about appropriate events in your area, as allowed by the Data Protection Act 2018 articles 9-2 (a) and 9-2(b). We do not share any special category data with any other party.
How we use your information
SAT-7 UK is extremely careful with the collection, storage and processing of personal data you provide. By law, we must have a legal basis to process your personal data. That may be because you have given us your permission (‘consent’) to do so. It may be because our processing is reasonable in order to serve you and/or meet our charitable objectives (a ‘legitimate interest’). It may be because the law requires us to process certain data.
The table below sets out the purposes for which we use your personal data and our legal basis for doing so:
| What we use your information for | Our legal basis for doing so |
| Provide you with information or resources you have requested | Where we have your consent |
| Provide you with news and information about us and our work, including any products and events which may be of interest to you | For our legitimate interests *, based on your previous engagement with us, or where we have your consent |
| Ask for financial and non-financial support, such as volunteering or prayer | For our legitimate interests *, based on your previous engagement with us, or where we have your consent |
| Administer your donations to us | Where we have your consent |
| Process your shop order | To comply with contractual obligations |
| Process Gift Aid declarations for tax purposes | To comply with our legal obligations |
| Thank you if you make a donation, and let you know how your gift has made a difference | For our legitimate interests, based on your previous engagement with us, or where we have your consent |
| Manage your communication preferences | Where we have your consent |
| Keep a record of your relationship and correspondence with us | For our legitimate interests, to meet our other commitments to you |
| Check with you whether the information we hold about you is correct | For our legitimate interests, to meet our other commitments to you |
| Conduct research to aid our understanding of our supporters and their views | For our legitimate interests to improve our services |
| Identify the type of person who supports SAT-7 UK, in order to engage more people about the work of growing the church in the MENA | For our legitimate interests to promote our charitable objectives |
| The practice, sometimes referred to as wealth screening, to identify people on our database who may be in a position to partner with our work in a greater capacity. Thus we may from time to time access publicly available information about you (for example, Companies House records), or use trusted external providers to do this on our behalf more cost-effectively, in order to personalise communication and to ensure any requests for funds we make are appropriate and do not cause offence. You can opt out of this processing at any time | For our legitimate interests to promote our charitable objectives |
| Identify potential employees and filter job applicants, using publicly available information | For our legitimate interests to promote our charitable objectives |
| Analyse the use of and effectiveness of our website | For our legitimate interests to improve usage of our services |
| Meet our legal and regulatory obligations to investigate and prevent fraudulent activities, including money laundering | To comply with our legal obligations |
| Administer the recruitment, selection and evaluation of potential members, staff or volunteers, including processing of special category data (religious beliefs) | Where we have your consent |
| Administer events or travel with SAT-7 UK, including the processing of special category data (health) | To protect your vital interests |
We do not engage in processing activities related to automated decision-making.
SAT-7 UK will always provide a way for you to be removed from our mailing lists through mailing response forms, email unsubscribe options or when you ask us to do so directly.
SAT-7 UK never publishes the personal data of its supporters to others.
Refer to the section ‘Sharing your information’ for details about how when and how SAT-7 UK may share your data.
* Our Legitimate Interest to Send You Direct Marketing Communications by Email, Post and Phone We believe that our supporters share our genuine interest in seeing a growing Church in the Middle East and North Africa, confident in Christian faith and witness, serving the community and contributing to the good of society and culture. We also believe that our supporters expect us to tell them about new opportunities to contribute to our unique and rewarding work. We depend on our supporters’ generosity to continue our work and believe that this type of communication is a legitimate interest of ours that also respects our supporters’ rights and freedoms (see ‘Right to Object to Direct Marketing’).
How we store your information
Security
It is important to us that any information we hold about you is safe. We seek to maintain a high level of security in relation to the collection, storage and disclosure of your information. For example, our computer network is protected and monitored
We restrict access to your information only to those staff members whose job roles require such access and who have received suitable training in data protection and security.
We make use of trusted external providers to work on our behalf (see ‘When we share your information’ below). We only do this after making contractual arrangements with them to ensure your information is held securely and deleted when the task has been fulfilled. When we use external companies, we remain responsible for your information.
All staff and volunteers are fully briefed on SAT-7 UK’s data protection policies and procedures relevant to their role. Staff only have access to data that they need to be able to carry out their duties.
We do not store your credit or debit card details. These are passed securely to trusted payment processors. We may hold bank account details for the purpose of collecting direct debits and standing orders in accordance with direct debit mandate rules.
Most of the data we store and process stays within the United Kingdom or the European Economic Area (EEA), however some data may be transferred to countries outside the EEA.
This may occur if, for example, one of our supplier’s servers on which personal data is stored is located in a country outside the EEA or if we use a cloud IT platform where data is dispersed between a number of different servers. These countries may not have similar data protection laws to the UK. However, we will ensure that your privacy continues to be protected as outlined in this privacy notice and in accordance with our legal obligations under applicable data protection legislation. The majority of suppliers and partners’ servers are based in the United Kingdom.
By submitting your personal data to us you agree to this transfer, storing or processing at a location outside the EEA.
Data retention
We keep your personal information only for as long as required for the relevant purpose and in accordance with legal requirements. For example, we will retain details of donations to meet tax and accounting requirements, but we will only hold sensitive medical information provided to participate in an overseas trip until the trip is completed. Where your information is no longer required, we ensure it is deleted or disposed of in a secure manner.
Our policy is to remove personal information from our database after 10 years of no incoming contact (unless you have been a donor, member, employee, volunteer; have requested no contact from us; or if you have indicated you will leave a legacy).
Legacies are an important way many supporters choose to give to us. We may retain limited information for longer periods to administer legacies, for example to demonstrate how long someone has supported us or to communicate with the families of those leaving legacies to us.
When we share your information
Your privacy is important to us. We never share your information with other organisations for their own purposes.
In order to serve you better and to fulfil our charitable objectives efficiently, we use trusted external suppliers and may need to share information with them on a limited basis. For example:
- In order to send our postal mailings to you, we may need to share your name and address with mailing partners, such as Yeomans and EPLS.
- In order to store your data securely and to manage your preferences and our communications, we may need to share your data with a customer relationship management service provider, such as Blackbaud.
- In order to keep costs down and identify people most likely to respond to our cause, we may need to share your data with data analysts.
- In order to send our emails to you, we may need to share your name and email address with our email providers, such as Dotdigital.
- In order to provide relevant adverts to you on search engines, we may need to pass your details to a search engine such as Google.
- In order to connect with you or provide relevant adverts to you via a social media network, such as Facebook, X (formerly Twitter), Instagram, Youtube/Google, LinkedIn or WhatsApp, we may need to share your relevant social media identifier with that network or a third party such as Arkyard. If you don’t want us to share your data with social media networks, then please email respond@sat7uk.org to opt out of this processing.
- In order to receive a donation from you, we may need to share your name, address, and bank details with a customer relationship management service provider, such as Blackbaud, and a payment processor, such as Stripe, Committed Giving and PayPal.
- In order to collect independent feedback from you on our performance, we may share your name and contact details with a research organisation with your consent.
- In order to reclaim Gift Aid on your gifts, we will need to share your name, address and the values of gifts you have given with HMRC.
- In order to process your application for a role with us, or to share the reference you submitted about an applicant, we may share the information you have given to us with a training provider.
- In order to manager our partnership with SAT-7 International Trust effectively we may use legitimate interest to share with them details of a donation you have given for their support, we may need to share your name, contact details and the values of gifts, unless you have asked for your donation to be anonymous.
- In order to contact you by phone, we may need to share your name, phone number and postal address with telephone agencies that can raise money at scale, such as NTT. You can opt out of this at any time.
In each case, we share only the information necessary to fulfil the purpose, and the data may only be used by them for that reason and must be deleted by them when no longer needed.
We may exceptionally need to share your information to comply with legal obligations or in an emergency situation (see ‘How we use your information’).
Social media/digital
You may receive targeted advertisements through our use of social media audience tools. This depends on your settings or the privacy policies for social media platforms – such as Facebook, X (formerly Twitter), Instagram, and Google. For example, Facebook’s ‘Custom’ and ‘Lookalike’ Audiences’ programmes enable us to display adverts to our existing supporters or other people who have similar interests or characteristics.
For more information, or to manage your social media ad preferences, please see:
- Meta Data Policy (applies to Facebook, Instagram and WhatsApp)
- X (formerly Twitter) Privacy Notice
- Google Privacy Notice
- LinkedIn Privacy Policy
Website cookies
Like most websites, our website uses cookies. Cookies are small files stored by a website on your computer containing information about your visit to the website. They can be used, for example, to remember your preferences between visits or to count the number of people viewing the website.
We use cookies for some security features of our site, and also to enable us to process payments. We consider these essential.
We also use cookies, including from third party providers, to enhance your experience of our website, and to identify how the website is being used and where we can make improvements. Some pages may include embedded content from other providers (such as YouTube) and these may also store cookies. We consider these non-essential. When you first visit our site there will be a popup which gives you the choice of blocking non-essential cookies.
You can set your browser to disallow cookies, and can delete any cookies that are already on your computer. More information about how to do this can be found at https://cookiepedia.co.uk/how-to-manage-cookies.
If you choose not to allow us to use cookies, or to delete any of our cookies, then we will not be able to take your visits into account when we analyse the usage of our website, and you may not be able to access all the features of our site, such as our online donation system. (See separate Cookies Policy https://www.sat7uk.org/terms-and-conditions/cookie-policy/)
Updating your information and preferences
The accuracy of your information is important to us. We want to communicate with you in ways that you are happy with. We appreciate you letting us know when your details or preferences change.
To change how we communicate with you, or update the information we hold, please contact us using the contact details at the top of this policy, via a response form included in our letters and emails. Alternatively, you can use our website to manage your subscriptions.
We’re happy to help you with anything, including your legal rights to:
- receive information about our processing (which is contained in this policy);
- withdraw your consent to our processing at any time;
- object to any of our processing;
- obtain a copy of the personal data we hold about you, including in a machine-readable format (‘Subject Access Request’);
- have any incorrect or incomplete data corrected;
- have your personal data held by us deleted, except where we have a legal obligation to retain it;
- ask questions about our privacy policy.
To contact us about any of these, or to make a complaint about the use of your personal data or report a security issue, please see our details at the top of this document.
If you are unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/
Changes to this statement
This policy was last updated on 6th Feb 2026. We may update this policy from time to time to take account of changes to our processes or to legislation and any new version will be posted on our website.